FAQ
How do I order?
Where do I get my photos for my Magic Gallery Wrap?
What if the turn-around time for orders:
What are the dimensions of the product?
What is the product made out of?
What about shipping?
What are your shipping charges?
What if I want to ship to someone else?
Can I ship outside the US?
Do you provide rush service?
Can you ship to a PO or APO box?
How are the products packaged?
What if my product arrives damaged?
Do you guarantee your product?
What is your privacy policy?
I do not see the size that I want?
I am a professional, do you offer discount prices and quantity pricing?
What payment methods are accepted?
The order said it was declined or the transaction could not be completed, what happened?
Can I pick up my order instead of having it shipped?
What if I made a mistake and need to cancel my order?
My coupon code does not work?
What if I forgot my password?
How long will the product last?
How do I assemble my Magic Gallery Wrap?
Do you have layout designs?
Do you sell additional Magic Photo Mounts?
What if I don’t want a collage?
How do I clean the canvas?
What is the best way to hang a canvas?
How do I order?
Ordering is easy with an intuitive interface and step-by-step navigation
Here is an overview:
1. Go to our web site (if you have not already done so)
2. Navigate to the Sizes and Prices
3. Choose your size
4. If you are a new customer, you will enter your information at this time.
5. Your shopping cart will appear with your order, shipping method and fee. Complete the checkout process and your order will be produced.
Where do I get my photos for my Magic Gallery Wrap?
You can use photos you already have, order new ones from your local retailers or kiosk on many online sites. If your product came with a photo print voucher, then you can also use that. Just follow the instructions on the voucher. It is also best to print your images with a matt finish to match the canvas type frame material covering. The wrap typically looks the best using a combination of 4” x 6” and 5” x 7” prints, but you can use an array of sizes and feel free to cut to any size you would like including various shapes.
What if the turn-around time for orders:
Our typical turnaround time is approximately 3-5 business days during off-peak times and 6-10 during peak. Also allow another 3-5 days for delivery.
What are the dimensions of the product?
We have various sizes of product. Our standard size is a 16” x 20”. The dimensions are 16” W x 20” H x 1-1/2” Thick. It will vary slightly.
What is the product made out of?
The product is actually made from a heavy alloy of metal and custom coated with a canvas type material. The metal base enables the Magic Mounts to magnetically adhere to the frame.
We ship your product using the best possible way to get your product to you safely and in a reasonable amount of time. We typically use UPS and Federal Express, but sometimes the United States Post Office does a better job in certain locations. If you do not receive your product within 7 days after our posted production time, then please contact our support email at: customerservice@magicgallerywrap.com and we will get back to you within one business day.
What are your shipping charges?
Your shipping charges are based on the size, weight, value and destination of your package. Your shipping charge will be calculated prior to your entering your payment information and will allow you to make any changes.
What if I want to ship to someone else?
When you place your order, we will prompt you for a shipping address.
Sure, just review the charges prior to final checkout.
Our prints are produced in approximately 3 – 5 business days. You can opt to have your product shipped overnight or second day air.
Can you ship to a PO or APO box?
No. We must have a physical address to ship to.
How are the products packaged?
We use specially designed packages for shipping. The product ships in a display box and held securely in an outer box.
What if my product arrives damaged?
If you notice your package is damaged while your delivery person is having you sign for the package, please let the delivery driver know and have them note the damage. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it. We have a very low rate of damaged packages but accidents do happen. You must keep all of your packaging for a possible exchange. If your package arrives damaged please take photographs of the damage and contact us at: customerservice@magicgallerywrap.com.
Do you guarantee your product?
Yes. If for any reason you're not completely satisfied within thirty days of shipping, please contact our company for exchange or refund information and a return authorization form: customerservice@magicgallerywrap.com. We only refund unopened products. Opened products will requiring a restocking fee.
Please review the policy on our website.
I do not see the size that I want?
Do you offer custom sizes? Yes, we can create any size product including any other large format offering. We have many sizes to choose from. Please contact our customer service email at: customerservice@magicgallerywrap.com for a fast quote on your custom size or product.
I am a professional, do you offer discount prices and quantity pricing?
Yes, we do. Please contact our customer support at: customerservice@magicgallerywrap.com for more information.
What payment methods are accepted?
We accept Visa, MasterCard, Discover and American Express. Your card is charged at the time of checkout online.
The order said it was declined or the transaction could not be completed, what happened?
For security, our merchant services provider verifies that all billing information for the credit card matches what the bank has on file. If the billing address you entered does not match the card you used, the transaction will be declined. Be sure to also verify that the number, expiration date and security code are all typed correctly. If you still have trouble there may be a communication error with your bank, please contact them for more information or contact our customer support department at: customerservice@magicgallerywrap.com.
Can I pick up my order instead of having it shipped?
Yes. We operate a full retail location. Our office in Houston Texas is open from 9am – 6pm Monday – Friday Central Time. You just need to select “pick-up” when checking out. Our contact page has our physical address.
What if I made a mistake and need to cancel my order?
If you have made a mistake with your order or need to cancel it, contact us immediately to make corrections. Please call during our business hours of Monday – Friday, 9am – 6pm Central Time, after hours email: customerservice@magicgallerywrap.com. We typically start the production process within a few hours of your order. Once the order has been processed, unfortunately we cannot make changes.
Please check the code and make sure you have entered it correctly. Make sure the coupon has not expired. If you have a valid coupon and it still does not work, you can contact our customer service department at: customerservice@magicgallerywrap.com.
If you forget your password, go to the Log In page and click the link that says “Forgot your password?” You will be prompted to enter in the email address from the account and the site will email you instructions. Your existing password or a temporary password will be sent to you.
How long will the product last?
We use the highest quality materials and test results have been shown that your product will last over 75 years indoors under normal conditions.
How do I assemble my Magic Gallery Wrap?
There are detailed instructions included with your product or you can find the information located at: http://magicgallerywrap.com/howitworks.html
Yes we have several suggested designs or you can create your own. A design template is included with your product. There is also a design layout style sheet that gives many additional layouts. You can also fine designs here: http://magicgallerywrap.com/products.html
What if I don’t want a collage?
We sell a full size Magic Mount for the 16” x 20” frame style. The mount is 14” x 18” which will give you a full frame photo with a 1” border around all four sides.
Do you sell additional Magic Photo Mounts?
Go through the ordering process and at the checkout process enter your voucher code. Be sure and wait one business day before placing your order before your code is activated. If for some reason your code does not work, just call or email customer service at: customerservice@magicgallerywrap.com
The Magic Gallery Wraps are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc. You can dust with a soft, dry cloth. If your product needs additional cleaning, you can remove the photos and clean with a damp sponge.
What is the best way to hang a canvas?
Most of our customers hang the frame right on the wall. The frame is heavy, so screws should be used or heavy duty picture hangers that are securely fastened to your wall. There are key-holes in the back to attach to your hooks. They are set-up for vertical or horizontal mounting. The hooks or screws should be inserted directly into the frame holes. You may choose to add your own hardware if you have a preference for how to hang your artwork.
*Please see our Terms of Use and Warranty Policy stated on our web ordering sites. All policies, terms of use and warranties apply to all products including retail, walk-in, online and mail in orders.